Refund policy

30-Day Money-Back Guarantee

We want The Hoop Hamper to earn its spot in your home. If you're not happy with your order for any reason, contact us within 30 days of delivery and we'll refund the product price you paid.

To start, email support@tryessentium.com with your order number (or the email address used at checkout) so we can find your purchase. We'll reply with return instructions. Please don't send items back without contacting us first, because returns that arrive without a request can't be matched to an order.

Opened and used items are covered under this guarantee. Free bonuses and the Essentium Insiders membership included with your order are yours to keep and never affect your refund.

Damaged, defective, or wrong items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't pay to send anything back.

Exchanges

The fastest way to get a different quantity is to request a refund on your current order and place a new order for what you want.

European Union 14-day cooling-off period

If your order ships to the European Union, you also have the right to cancel or return it within 14 days of delivery, for any reason and without giving a justification.

Refunds

Once your refund is approved we'll email you a confirmation, and the refund will go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since approval, please contact us at support@tryessentium.com.